Frequently Asked Questions

What do I get in the standard package?

We`ve included a great deal of options in the default package for you:

The code for each project we make is W3C Valid XHTML 1.0 Strict.
The CSS in each project is not only W3C valid, but is Shorthand as well, meaning that the code is optimized for reduced selector use, file size, and advanced use of semantics.
Each project we create uses table-less code, with table tags being used for tabular data only. Baked into every project is our formula for search engine optimization. Our code is already organized in a semantic fashion, making sure that copy (text) is highly positioned in the code, and advertising or other less important content (from the search engine's perspective), is below it. No inline styles or JavaScript will appear in your code, presentation/user experience effects are completely separated from the markup.
Cross browser compatibility is what we are here for. We test our code thoroughly in all modern browsers: Internet Explorer 6+, Firefox 3+, Safari 3+, Google Chrome, and Opera 10+.
We use relative font sizes by default in order to improve the accessibility of your pages.
At no extra cost to you, we provide the integration of one level, fly-out menus when included in your original design.

Where exactly are you guys... really?

One of the most common questions. We're one of the few and original United States based production teams. Give us a call: 1 877 721 8040 (toll free).

How do you make my life easier?

By converting your Adobe Photoshop, Illustrator, or Fireworks artwork into CSS/(X)HTML code and optionally implementing it so you don't have to! We handle it all: AJAX/JavaScript, CSS, (X)HTML, CSS drop-downs/flyouts, mouseovers, file optimization; saving you time and headaches at a fair price.

How is your work priced?

To keep things simple, we charge by the page. A new page is any page that uses a different layout or provides different content. Just count them up when you place your order. Multiple page orders are automatically discounted.

If we come across an unusually complex layout, implementation, and/or custom scripting requirements or other anomaly, we will contact you immediately if additional work is required at our end to deliver the results that you (and your client) want.

Do you design websites?

Our focus is on one service, code production, and the delivery of that service to the highest standards. We can help with your site construction and all of our renderings are pure SEO friendly, but this is not our web department; if that's what you need just tell us and we'll get you to the right team here.

How about web development/programming?

We stay focused on markup and implementation here at W3M. We don't do any behind-the-curtain programming or work with your database.

Do you do SEO and SEM?

Yes, all of the markup is optimized for search engine spiders and semantics, i.e. SEO-friendly. So no additional effort required at your end to be indexed by search engines.

Do you work in Flash or ActionScript?

We don't do flash development, however, if your site contains Flash elements, please upload them with the project or insert placeholders where you plan to place these elements. We use sIFR and other handy flash tools to make our code consistent with your design.

How will we collaborate?

The client area intranet and live chat are our communication methods. Need AJAX functionality? Just let us know. Using jQuery? Tell us so we can mark-up each page to your exact specs. We work at your direction and to your specs. After all, it's your project. For advanced user interface development we encourage clients to use ConceptShare to communicate with us; that option is available on the order page.

How are pages counted when I save the design as a theme?

You still must indicate when ordering the number of pages where the layout changes, even within the theme.

How do you price AJAX stuff?

Depends a lot on how much the page changes. Let us take a look at it and we'll let you know the cost.

How do you deliver your work?

We can save your artwork as skins, themes for blogs, templates, CMS or shopping cart. These "working files" are typically zipped and emailed to you.

Can I send work a page at a time?

If that works best for you. Only thing is you lose out on the quantity discount mentioned above. We're here to work with you so we'll adapt to your preferences and needs. No problem. But do keep in mind that the more you give us up front the faster we can give you feedback and turn everything around for you.

Do you identify AJAX functionality, Flash and other page elements before producing code?

It's best if you give us short comments about how the design works and we'll take it from there. We don't want to make any mistakes so it's best to have all the input we can.

Can you code in other languages?

Sure can, but please be as specific as you can about requirements. Different browsers vary on how well they provide character support for some languages out there.

What about email?

We conduct email testing on: all Google Mail / GMail (web-mail), Yahoo! Mail, Hotmail, AOL, Apple Mail and Microsoft Outlook 2000-'07 and even The Bat if you need that.

How does your stuff look on mobile phones?

Besides looking great, you have the liberty to specify whatever mobile device you need compatibility. Just list the mobile platforms you’d like the markup to be tested under in the comments section. We’ll get you a quote for this option ASAP after we investigate your designs and requirements.

Submission Made Easy

What do you need to process my order?

We need the "unflattened" source file (Photoshop or Fireworks file) of the page or element you want produced. Give us a call if you have questions about format. We handle most so it shouldn't be a problem.
Flattened images so we know what the finished page is supposed to look like.
Provide any project-specific notes in the space provided on the submission form or in your Photoshop file itself.
Font files if you're using something custom or special.

Format for Submission

Photoshop PSD is preferred, please. Un-flattened pages.

What about submitting a finished site that needs rework?

Zip up the files and send them with your order.

How do I upload dropdown and flyout menus, rollovers and other effects?

Maintain a separate layer of dynamic elements within the source file you upload. It'll also help to have a flattened image and any special notes regarding your specific requirements for that page.

Testing

Will the code work on PCs and Macs?: 100%, for all popular browsers. If you have more specific requirements let us know!
Got a list of supported browsers, please?: We include Internet Explorer 6+, Firefox 3+, Safari 3+, Google Chrome, and Opera 10+ by default. You can list any older browser accommodations you need in the comments section.
What about accessibility, screen readers and all that?: If you need it, drop us an email and let our coders have a look. We're comfortable with relative font sizes (em or %), Section 508 / DDA / WCAG 2.0 Level 2, Window-Eyes and JAWS compliance as well as others.
Do you use microformats?: Absolutely! They're great. We integrate them whenever possible. We can easily adapt the formats like hCalendar, geo, hCard, hReview, rel and anything else you like.
Can you embed my Flash files?: Sure can. And to ensure that you’re 100% W3C compliant, we use JavaScript to embed SWF files usually.
Do you support sIFR or Cufon?: Do it all the time. Just send us the font files with your order and specify what needs to use these font replacement techniques.
Can you employ advanced JavaScript into my design?: Yep. We use it all the time and we'll provide you a quote if you email us the details. Our coders work with all major JavaScript frameworks and techniques including (but not limited to): script.aculo.us, mootools and jQuery.

Payment

How can I pay?: Visa, Mastercard, Amex, and PayPal.
When do I pay you?: We prefer upfront payment but we give the option for a 50% deposit to start work on your project. Up to you.
Do you offer discounts?: Yes! The larger the volume, the larger the discount. Let us know what you need.
Can I get a refund if I'm not happy?: Sure. We offer a 100% refund if we miss the deadline without notice. Easy. Before we refund, we'll do everything we can to make you and your client happy.
What currency do you use?: United States Dollars.

Privacy

Will you sign an NDA?: We have a file drawer full of them. Send it along.
I don't want my client to know I outsource!: Ours is a discreet, time and money saving service for site designers and developers. We don't talk. Period.
Can I access code and CSS for future changes?: You bought it, you own it. Nothing is locked so you or any other designer can update the site any time. Try it and see.

Delivery Times

What do you call a business day?: Place your order anytime, we'll start looking at it at the start of the next business day (unless you send it in right before the start of business).Feel free to call our toll free Phone Reps at 877 721 8040 to get a better understanding of our workflow.
Do you guarantee delivery times?: Just give us the date and we'll do everything we can to get it done. Also remember that designs have varying complexities to code, so even though you may request a specific deadline or expect a price provided by the order system, we do have to confirm that your expectations are possible before we start. Dedicating resources to rush projects is not an issue, however we have to evaluate artwork and requirements before we commit to deadlines and pricing.

Fix Its

Do you do you revisions?: Just let us know in your client area that you need something updated. Depending on what it is and its complexity, we will either do it for free or discuss an additional fee. Your client area never closes. We work until you are happy. The end.

Ready?

We are, too. So what have you got? How can we help? How can we make you more productive and how can we make your clients happy campers. Only one way to find out...

Drop us a line, provide some contact information and let's see how we can make some art together.